PRIVACY POLICY

1. Introduction

Revive Contracting, LLC ("we," "our," or "us"), an NC Licensed General Contractor (#106481), is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website (revivecontractingnc.com), request an exterior estimate or inspection, communicate with our team via phone, email, text message (SMS/MMS), or use our services.

2. Business Contact Information

For questions regarding this policy or your personal data, please contact us directly:

3. Information We Collect

We may collect information directly from you, including:

• Contact details: Full name, phone number, email address, and physical property address.
• Project details: Information regarding your roof, siding, windows, gutters, or crawlspace moisture needs, inspection notes, photos, and project preferences.
• Appointment data: Preferred inspection dates, times, and communication preferences.
• Usage & device data: IP address, browser type, operating system, and pages visited, collected through standard cookies and analytics tools (e.g., Google Tag Manager / Google Analytics).

4. How We Use Your Information

We use collected information solely for legitimate contracting business purposes:

• Scheduling, confirming, and conducting on-site Revive360™ exterior inspections.
• Preparing and delivering estimates, quotes, inspection reports, and contracts.
• Communicating with you regarding your inquiry, ongoing project, warranty, or customer service request.
• Fulfilling contractual obligations and complying with North Carolina contractor regulations.

Strict Protection of Mobile Phone Numbers & Opt-In Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, lease, trade, or purchase customer leads, phone lists, or opt-in information. Your mobile phone number is used exclusively by Revive Contracting, LLC to communicate directly with you regarding your service requests, appointment reminders, project updates, and customer support.

6. Text Messaging (SMS/MMS) Terms & Opt-Out

By providing your phone number on our website forms, you consent to receive transactional and service-related text messages from Revive Contracting, LLC.

• Message Frequency: Message frequency varies based on the status of your inquiry, scheduled appointment, or active exterior project.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• How to Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive one final confirmation message.
• Customer Help: For assistance, reply HELP or contact our office directly at (919) 810-0015 or contact@revivecontractingnc.com.
• Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

7. Information Sharing & Disclosure

We do not sell, trade, or buy leads or personal data. We only disclose personal information in the following limited circumstances:

• Service Providers: Trusted software platforms (e.g., our CRM, calendar scheduling, or internal database) that process data solely on our behalf under confidentiality agreements.
• Legal & Safety Requirements: When required by law, subpoena, or to protect the safety, property, or legal rights of our company, customers, or the public.

8. Data Security & Retention

We implement industry-standard physical, technical, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain your data only for as long as necessary to deliver contracting services, honor workmanship warranties, and meet North Carolina record-keeping requirements.

9. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us at contact@revivecontractingnc.com or calling (919) 810-0015.

10. Changes to This Privacy Policy

We may periodically update this policy to reflect operational, legal, or regulatory changes. The "Last Updated" date at the top indicates the most recent revision. Continued use of our website signifies your agreement to any revisions.